Refund policy

 

Return and Refund Policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, please read through our Return and Refund Policy below to understand how we handle returns and refunds.

1. Return Eligibility

You may return most items purchased from our store within 30 days from the date of delivery. To be eligible for a return, the item must meet the following criteria:

  • The item is unused, unwashed, and in its original condition with tags or packaging intact.
  • The item is not marked as "Final Sale" or "Non-returnable."
  • Proof of purchase is required (order number or receipt).

2. Non-Returnable Items

Certain products are not eligible for return. These include:

  • Gift cards
  • Downloadable software products
  • Personalized or custom-made items
  • Hygiene products (e.g., face masks, underwear)

If you receive a damaged or defective item, please contact us immediately, and we will assist you with the return or exchange process.

3. How to Return an Item

To return an item, follow these steps:

  1. Contact our customer service team at a2jsecondchance@yahoo.com within 30 days of receiving your order.
  2. Provide your order number, a description of the item(s) you wish to return, and a reason for the return.
  3. We will send you a return authorization along with instructions on how to ship the item back.
  4. Pack the item securely in the original packaging (if possible) and return it to the address provided.

4. Return Shipping Costs

  • Customers are responsible for return shipping fees, unless the return is due to a defective or incorrect item received.
  • We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.

5. Refund Process

Once your returned item is received and inspected, we will notify you via email about the approval or rejection of your refund. If your return is approved:

  • Refunds will be processed to your original payment method.
  • Please note that depending on your payment provider, it may take 5–10 business days for the refund to appear in your account.

6. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the desired product.

7. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at a2jsecondchance@yahoo.com. We will provide a return label and process a full refund or replacement for the damaged item at no additional cost to you.

8. Late or Missing Refunds

If you haven’t received your refund yet, please check with your bank or credit card company first, as it may take some time before the refund is officially posted. If you've done this and still have not received your refund, please contact us at a2jsecondchance@yahoo.com.

9. Changes to the Return and Refund Policy

We reserve the right to modify this Return and Refund Policy at any time. Please review it periodically for any updates.

By placing an order with us, you agree to the terms and conditions outlined in this policy.

For any further questions, please don't hesitate to reach out to our customer support team.

Thank you for shopping with us.